Job Summary

• Regulate, control and manage traffic flow and parking operations within the shopping mall premises.

• Operate and monitor the License Plate Recognition (LPR) system to support traffic control, parking enforcement and vehicle movement management.

• Provide safe and courteous buggy car transport service for customers, prioritizing elderly, disabled (OKU) and families with children.

Duties & Responsibilities

• Control and regulate traffic flow at entry/exit points and internal road areas.

• Guide motorists to proper parking bays and ensure orderly use of open and multi‑storey car parks.

• Monitor and manage peak‑hour traffic congestion; take immediate action to ease buildup.

• Ensure traffic signage, cones, barricades, and road markings are properly placed and complied with.

• Prevent illegal parking and obstruction of emergency lanes, fire access routes, and pedestrian walkways.

• Assist shoppers and tenants with traffic directions, parking enquiries, and general assistance.

• Report traffic incidents, accidents, damages, or abnormal situations promptly to the security control room.

• Coordinate with CCTV personnel/Executive for monitoring traffic conditions, vehicle incidents and LPR alerts.

• Operate, monitor, and perform basic checks on the LPR system to ensure accurate vehicle entry/exit records.

• Enforce compliance with mall traffic rules, car park regulations and SOPs.

• Assist during emergencies, evacuations, VIP movements, special events and promotional activities.

• Maintain polite, courteous and professional conduct when dealing with the public.

• Maintain daily records, reports and logbooks related to traffic and car park operations.

• Be familiar with building layout, car park plan and emergency access routes.

• Ensure strict compliance with safety requirements and traffic control procedures.

• Operate buggy cars safely to transport customers from open car park areas to the mall.

• Prioritize service for elderly, disabled (OKU), and families with children.

• Conduct daily inspection of buggy cars (battery, brakes, tyres, overall condition).

• Carry out basic maintenance, including battery care and minor part replacement.

• Report damage, defects, or malfunctions immediately to Supervisor.

• Maintain buggy car cleanliness (daily seat/foot area cleaning, weekly washing).

• Keep simple records/logbooks for buggy usage, inspection, and maintenance.

• Perform any other duties as directed by the Security & Car Park Manager or Management.

Position Requirements

1. Qualifications: Minimum SPM.

2. Experience: At least 1-year relevant experience in traffic, parking, or related field.

3. Skills / Competencies:

• Able to work shifts, weekends and public holidays.

• Basic Microsoft Office and computer skills.

• Exposure to LPR and electronic parking systems essential.

• Valid driving license D (operate buggy).

Job Summary

• Provide strategic leadership to the finance team, overseeing all financial operations and activities.

• Ensure the company’s financial affairs are managed prudently, in full compliance with established policies, procedures, and regulatory requirements.

• Drive the formulation, development, and implementation of robust financial policies and procedures to support organizational goals and sustainable growth.

Roles & Responsibilities

• Lead and oversee the operations of the Accounting & Finance Department, ensuring an organizational structure that supports departmental goals and objectives.

• Maintain a full set of accounts and deliver timely, accurate financial reporting in compliance with Approved Accounting Standards.

• Administer the Company’s financial and accounting systems, ensuring all methods and procedures align with Group policies.

• Prepare and compile budgets, forecasts, and cost monitoring reports to support effective financial planning.

• Develop annual budgets and provide recommendations for strengthening internal controls and improving processes.

• Manage key management accounting functions, including budgetary control, investment evaluation, and project appraisal in collaboration with the Group Corporate Finance team.

• Direct, control, and coordinate the development of effective management information systems to support decision-making.

• Oversee tax management and financial planning activities of the Company.

• Monitor the Company’s risk profile continuously and ensure adequate insurance coverage is maintained.

• Standardize financial reporting schedules to improve efficiency in month-end analysis and responses to management queries.

• Ensure timely submission of financial, statutory, and ad-hoc reports to management and external stakeholders.

• Manage and monitor cash inflows and outflows, ensuring proper control of all cash-related functions.

• Liaise with auditors and tax agents to ensure compliance with audit and statutory requirements.

• Identify and resolve operational issues related to accounting and finance.

• Drive departmental performance to achieve targeted KPIs.

• Undertake any other duties and responsibilities as assigned by senior management.

Requirements

Qualifications

• Professional qualification in Accounting or a Degree in Accounting, Finance, or a relevant discipline.

• Membership in professional bodies such as ACCA, CIMA, CPA, or MIA will be an added advantage.

Experience

• Minimum of 5 years’ working experience in the accounting/finance field, preferably within the property, mall management or real estate industry.

• Proven track record in managing financial operations and compliance with industry standards.

Skills & Competencies

• Strong knowledge of Malaysian Accounting Standards and other relevant regulatory requirements.

• Excellent oral and written communication skills, with the ability to present complex information clearly.

• Highly self-motivated, analytical, and proficient in financial systems and computer applications.

• Solid understanding of internal control principles and risk management practices.

• Demonstrated reliability and integrity, with the ability to handle confidential and sensitive information responsibly.

• Strong leadership and team management skills, results-driven, and capable of anticipating challenges while providing effective solutions.

Job Summary

• Responsible for thorough knowledge of the mall’s services, amenities/facilities, store locations, and promotional activities.

• Provide excellent customer service and support, including the administration of MBE Design Village’s courier and shipping services.

• Oversee daily mall operations, including conducting customer satisfaction surveys and gathering the mall’s Net Promoter Score (NPS).

• Maintain effective inter-departmental working relationships to handle operational issues.

Duties and Responsibility

1. Operation Duties
• Attend to tenant and customer inquiries, complaints, and feedback with a positive attitude, resolving issues efficiently and professionally.

• Assist customers by providing directions, answering questions, and delivering a personalized shopping experience.

• Administer MBE Design Village’s courier services, including parcel pickup, drop-off, shipping, and return services, ensuring customer convenience.

• Maintain rapport with tenants and educate them about mall promotional activities and services.

• Ensure smooth handling of VIP and special guest arrivals, coordinating with Security, Building Services, Housekeeping, and Management to provide excellent service.

• Ensure all PA system announcements are clear, accurate, and consistent.

• Conduct daily mall surveys and gather Net Promoter Score (NPS) data to assess customer satisfaction and support continuous improvement initiatives.

2. Administrative Duties
• Oversee the services and administrative functions of the Customer Service Centre, ensuring all processes adhere to company policies and procedures.

• Manage inventory control of department equipment and supplies, ensuring accurate records and regular maintenance.

• Compile and evaluate mall survey results, including NPS data, and provide insights to the Marketing Team for ongoing improvement.

• Maintain accurate and timely daily reporting, including any emergencies, which should be promptly communicated to the superior.

3. Personal Shopper and MBE Courier Services

• Administer Personal Shopper services, ensuring all customer communications, purchases, and deliveries are managed with customer satisfaction as the top priority.

• Oversee MBE Design Village’s courier and shipping services, ensuring smooth operations and convenience for customers across all touchpoints.

• Promote and facilitate the use of MBE courier services to enhance the customer experience and support the mall’s business service offerings.

4. Other Duties

• Assist the others department in distributing memos and other related documents to tenants.

• Support the Marketing Team in conducting events and ensuring compliance with promotional guidelines.

• Perform any other tasks or duties as assigned by the superior

Qualifications/Requirements:

Academic

• At least a Diploma or Degree in any related field.

Experience

• At least one year of experience in customer service or a related field.

• Experience with courier services is a plus.

Skills / Competencies:

• Proficiency in Microsoft Office.

• Strong communication skills in Bahasa Malaysia, English, and other local dialects.

• Customer-focused with strong interpersonal skills.

• Physically fit to handle the physical demands of the job (parcels handling)

• Cheerful personality and willingness to work shifts, including public holidays.

• Familiarity with print production processes.

• Ability to handle multiple projects and prioritize tasks effectively.

Job Summary

• Responsible for planning, executing and optimizing the company’s digital marketing strategies to increase website traffic, online visibility, customer engagement and lead generation.

• Manage the company’s website, SEO performance, digital advertising, email marketing and social media platforms.

• Monitor digital marketing performance through analytics and continuously improve campaign effectiveness to achieve the mall’s marketing objectives.

• Support branding, events, promotions and customer acquisition through integrated digital marketing initiatives.

Duties and Responsibility

A. SEO & Website Management

• Develop and execute SEO strategies to improve organic search rankings and website visibility.

• Conduct keyword research, competitor analysis and SEO audits.

• Perform on-page SEO optimization including meta titles, meta descriptions, heading structure, internal linking and image optimization.

• Monitor website health and recommend technical SEO improvements.

• Work closely with website vendors to improve website performance, loading speed, mobile responsiveness and user experience.

• Publish and update website content according to SEO best practices.

• Track keyword rankings and prepare monthly SEO performance reports.

• Stay updated with Google algorithm changes and recommend improvement strategies.

B. Digital Marketing 

• Plan, execute and optimize digital marketing campaigns across Google Ads, Meta Ads and other relevant digital platforms.

• Manage campaign budgets and continuously optimize campaign performance.

• Create landing page strategies that improve traffic conversion.

• Monitor website traffic, user behaviour and campaign performance using Google Analytics and Google Search Console.

• Produce monthly digital marketing reports with actionable recommendations.

• Support lead generation campaigns and online customer acquisition.

C. Social Media & Content Marketing 

• Plan and manage content calendars for Facebook, Instagram, TikTok, Xiao Hong Shu and other social platforms.

• Work with the Creative team to develop engaging digital content.

• Monitor social media engagement and recommend improvement strategies.

• Coordinate influencer and KOL collaborations.

• Ensure brand consistency across all digital platforms.

D. Email Marketing & CRM 

• Plan and execute EDM campaigns.

• Manage customer database segmentation.

• Monitor open rate, click-through rate and conversion performance.

• Recommend improvements based on campaign analytics.

E. Marketing Support

• Support marketing campaigns, festive events, roadshows, CSR programmes and tenant promotions through digital channels.

• Coordinate digital promotional activities with tenants and business partners.

• Assist in photography, videography and livestream activities whenever required.

• Respond to customer enquiries received via digital platforms.

• Perform any other duties assigned by Management.

Position Requirements

• Qualifications: Bachelor’s Degree in Marketing, Digital Marketing, Business Administration, Mass Communication or related field.

• Experience: Minimum 2 years’ experience in Digital Marketing, preferably in retail, shopping mall, agency or e-commerce industry. Proven experience in managing SEO projects and digital advertising campaigns.

• Ability to lead the team to achieve the company’s goal.

• Skills / Competencies: Strong understanding of SEO. Experience with Google Search Console, Google Analytics and Meta Ads.

• Ability to analyse website traffic and campaign performance.

• Excellent written and verbal communication skills in English, Bahasa Melayu and Mandarin (added advantage).

Job Summary

• Assist in executing all purchasing functions to ensure the Company receives maximum benefits in terms of cost, quality and time on all procurements.

• Maintain good relationships with staff and vendors to ensure continuity of service and general goodwill towards the Company.

Duties and Responsibility

1. Purchasing

• Provide office administration support as well as to liaise with the vendors/suppliers/contractors with regards to the companies’ purchasing on all operation’s items & services including office equipment, stationery, uniform and staff amenities.

• Perform and coordinate procurement of all goods and services required by obtaining quotations and issuing purchase requisition & purchase orders and obtaining necessary approval according to the purchasing authority limit.

• Coordinate with respective departments for effective purchase planning, document issuing, following up on delivery schedules and tax invoice.

• Organize and file documents such as vendor’s details, product, samples/catalogue and contracts/agreements.

• Evaluate vendor’s quotation to ensure that they are in line with the technical and commercial specifications required periodically.

• Compare prices, specifications, and delivery dates in order to determine the best bid among potential vendor.

• Regular follow up with suppliers/vendors for orders and delivery status, to ensure least disruption to operations especially urgent cases.

• Occasionally scout for new/potential supplier for comparison on prices & services for competitiveness of existing suppliers.

• Ensure new vendors are reviewed properly; their financial condition and reliability. Ensure all required documents/details are obtained before passing to Finance department for registration in the Timberline System.

• Responsible for the department’s filing system i.e. Purchase request (PR), purchase order (PO), quotation, invoices, contracts & quotation for references & tracking purpose.

• Maintain good relation with existing supplier/vendor/contractor, ensure follow up for a smooth and fast payment.

2. Others
• Responsible for creating Purchase Order (PO) for online sales/APRIL Online Marketplace (E-Commerce) in the SiteGiant website.• Ensure all the details are accurate (e.g. Company name, price, trade name, SKU code) before creating Purchase Order.

• Assist to issue PR for the Centre Management Office including HRA.

• Undertake any other ad-hoc duties as assigned by the Management/Superior from time to time.

Authority Level

• Authorized personnel to issue PO for all department.

Position Requirements

1. Qualifications: Diploma or professional degree in Business Studies/Administration/Accounting or related field.

2. Experience: At least 1 year’s working experience in similar capacity in Shopping Centre, building or service industry.

3. Skills/Competencies:
a. Possess strong analytical, interpersonal and negotiation skills.
b. Possess sharp business acumen and cost management.
c. Good customer service skills and well organized in planning and coordinating.

Job Summary

• To regulate and manage the operation of alarm and surveillance system.

• To ensure daily efficiency of all alarm systems and that all equipment and cameras are functioning and records are updated in accordance to standard operating procedure and existing administrative instructions.

Duties and Responsibility

• To deter and prevent crime through CCTV surveillance and monitoring for all shopping blocks, open car parks and multi-storey car parks.

• To monitor all accessible gates and doors to make sure that they are secured and no unauthorized persons are trespassing after business hours.

• To be polite, courteous when answering calls and maintain a good liaison with shoppers and to be ready to provide the necessary assistance when required.

• To ensure daily efficiency of all alarm systems and that all equipment and cameras are functioning and recording properly.

• To ensure daily efficiency of all radio and line communication and that they are checked daily.

• All faults and breakdown are to be reported and monitored.

• All information, documents and recordings obtained are to be treated with confidentiality and that CCTV recordings are only allowed with approval of Security Manager.

• To be well versed with the building plan, and procedures on the execution of immediate action drill and evacuation.

• To be well versed with emergency response procedure during an emergency situation.

• To maintain close rapport with all emergency agencies.

• Maintenance of all records, document and all information are updated.

• Ensure that access to the CCTV Control Room will be strictly limited to authorized staff only.

• To ensure strict compliance with existing standard Operating Procedure and administrative.

• To perform any other duties as directed from time to time.

• To deter shoppers with non-compliance new normal SOP as wearing facemask and grouping or gathered through CCTV surveillance and monitoring for all shopping blocks, open car parks and multi-storey car parks.

Position Requirements

1. Qualifications: Possess at least Secondary education level.

2. Experience: Minimum with at least 2 years’ relevant experience in related field.

3. Skills / Competencies:

a. Willing to work on shift, weekend and public holidays

b. Basic knowledge of Microsoft Office and computer skills

c. Exposure in CCTV and electronic security system are essential