Job Summary

• Regulate, control and manage traffic flow and parking operations within the shopping mall premises.

• Operate and monitor the License Plate Recognition (LPR) system to support traffic control, parking enforcement and vehicle movement management.

• Provide safe and courteous buggy car transport service for customers, prioritizing elderly, disabled (OKU) and families with children.

Duties & Responsibilities

• Control and regulate traffic flow at entry/exit points and internal road areas.

• Guide motorists to proper parking bays and ensure orderly use of open and multi‑storey car parks.

• Monitor and manage peak‑hour traffic congestion; take immediate action to ease buildup.

• Ensure traffic signage, cones, barricades, and road markings are properly placed and complied with.

• Prevent illegal parking and obstruction of emergency lanes, fire access routes, and pedestrian walkways.

• Assist shoppers and tenants with traffic directions, parking enquiries, and general assistance.

• Report traffic incidents, accidents, damages, or abnormal situations promptly to the security control room.

• Coordinate with CCTV personnel/Executive for monitoring traffic conditions, vehicle incidents and LPR alerts.

• Operate, monitor, and perform basic checks on the LPR system to ensure accurate vehicle entry/exit records.

• Enforce compliance with mall traffic rules, car park regulations and SOPs.

• Assist during emergencies, evacuations, VIP movements, special events and promotional activities.

• Maintain polite, courteous and professional conduct when dealing with the public.

• Maintain daily records, reports and logbooks related to traffic and car park operations.

• Be familiar with building layout, car park plan and emergency access routes.

• Ensure strict compliance with safety requirements and traffic control procedures.

• Operate buggy cars safely to transport customers from open car park areas to the mall.

• Prioritize service for elderly, disabled (OKU), and families with children.

• Conduct daily inspection of buggy cars (battery, brakes, tyres, overall condition).

• Carry out basic maintenance, including battery care and minor part replacement.

• Report damage, defects, or malfunctions immediately to Supervisor.

• Maintain buggy car cleanliness (daily seat/foot area cleaning, weekly washing).

• Keep simple records/logbooks for buggy usage, inspection, and maintenance.

• Perform any other duties as directed by the Security & Car Park Manager or Management.

Position Requirements

1. Qualifications: Minimum SPM.

2. Experience: At least 1-year relevant experience in traffic, parking, or related field.

3. Skills / Competencies:

• Able to work shifts, weekends and public holidays.

• Basic Microsoft Office and computer skills.

• Exposure to LPR and electronic parking systems essential.

• Valid driving license D (operate buggy).

Job Summary

• Provide strategic leadership to the finance team, overseeing all financial operations and activities.

• Ensure the company’s financial affairs are managed prudently, in full compliance with established policies, procedures, and regulatory requirements.

• Drive the formulation, development, and implementation of robust financial policies and procedures to support organizational goals and sustainable growth.

Roles & Responsibilities

• Lead and oversee the operations of the Accounting & Finance Department, ensuring an organizational structure that supports departmental goals and objectives.

• Maintain a full set of accounts and deliver timely, accurate financial reporting in compliance with Approved Accounting Standards.

• Administer the Company’s financial and accounting systems, ensuring all methods and procedures align with Group policies.

• Prepare and compile budgets, forecasts, and cost monitoring reports to support effective financial planning.

• Develop annual budgets and provide recommendations for strengthening internal controls and improving processes.

• Manage key management accounting functions, including budgetary control, investment evaluation, and project appraisal in collaboration with the Group Corporate Finance team.

• Direct, control, and coordinate the development of effective management information systems to support decision-making.

• Oversee tax management and financial planning activities of the Company.

• Monitor the Company’s risk profile continuously and ensure adequate insurance coverage is maintained.

• Standardize financial reporting schedules to improve efficiency in month-end analysis and responses to management queries.

• Ensure timely submission of financial, statutory, and ad-hoc reports to management and external stakeholders.

• Manage and monitor cash inflows and outflows, ensuring proper control of all cash-related functions.

• Liaise with auditors and tax agents to ensure compliance with audit and statutory requirements.

• Identify and resolve operational issues related to accounting and finance.

• Drive departmental performance to achieve targeted KPIs.

• Undertake any other duties and responsibilities as assigned by senior management.

Requirements

Qualifications

• Professional qualification in Accounting or a Degree in Accounting, Finance, or a relevant discipline.

• Membership in professional bodies such as ACCA, CIMA, CPA, or MIA will be an added advantage.

Experience

• Minimum of 5 years’ working experience in the accounting/finance field, preferably within the property, mall management or real estate industry.

• Proven track record in managing financial operations and compliance with industry standards.

Skills & Competencies

• Strong knowledge of Malaysian Accounting Standards and other relevant regulatory requirements.

• Excellent oral and written communication skills, with the ability to present complex information clearly.

• Highly self-motivated, analytical, and proficient in financial systems and computer applications.

• Solid understanding of internal control principles and risk management practices.

• Demonstrated reliability and integrity, with the ability to handle confidential and sensitive information responsibly.

• Strong leadership and team management skills, results-driven, and capable of anticipating challenges while providing effective solutions.

Job Summary

• Responsible for thorough knowledge of the mall’s services, amenities/facilities, store locations, and promotional activities.

• Provide excellent customer service and support, including the administration of MBE Design Village’s courier and shipping services.

• Oversee daily mall operations, including conducting customer satisfaction surveys and gathering the mall’s Net Promoter Score (NPS).

• Maintain effective inter-departmental working relationships to handle operational issues.

Duties and Responsibility

1. Operation Duties
• Attend to tenant and customer inquiries, complaints, and feedback with a positive attitude, resolving issues efficiently and professionally.

• Assist customers by providing directions, answering questions, and delivering a personalized shopping experience.

• Administer MBE Design Village’s courier services, including parcel pickup, drop-off, shipping, and return services, ensuring customer convenience.

• Maintain rapport with tenants and educate them about mall promotional activities and services.

• Ensure smooth handling of VIP and special guest arrivals, coordinating with Security, Building Services, Housekeeping, and Management to provide excellent service.

• Ensure all PA system announcements are clear, accurate, and consistent.

• Conduct daily mall surveys and gather Net Promoter Score (NPS) data to assess customer satisfaction and support continuous improvement initiatives.

2. Administrative Duties
• Oversee the services and administrative functions of the Customer Service Centre, ensuring all processes adhere to company policies and procedures.

• Manage inventory control of department equipment and supplies, ensuring accurate records and regular maintenance.

• Compile and evaluate mall survey results, including NPS data, and provide insights to the Marketing Team for ongoing improvement.

• Maintain accurate and timely daily reporting, including any emergencies, which should be promptly communicated to the superior.

3. Personal Shopper and MBE Courier Services

• Administer Personal Shopper services, ensuring all customer communications, purchases, and deliveries are managed with customer satisfaction as the top priority.

• Oversee MBE Design Village’s courier and shipping services, ensuring smooth operations and convenience for customers across all touchpoints.

• Promote and facilitate the use of MBE courier services to enhance the customer experience and support the mall’s business service offerings.

4. Other Duties

• Assist the others department in distributing memos and other related documents to tenants.

• Support the Marketing Team in conducting events and ensuring compliance with promotional guidelines.

• Perform any other tasks or duties as assigned by the superior

Qualifications/Requirements:

Academic

• At least a Diploma or Degree in any related field.

Experience

• At least one year of experience in customer service or a related field.

• Experience with courier services is a plus.

Skills / Competencies:

• Proficiency in Microsoft Office.

• Strong communication skills in Bahasa Malaysia, English, and other local dialects.

• Customer-focused with strong interpersonal skills.

• Physically fit to handle the physical demands of the job (parcels handling)

• Cheerful personality and willingness to work shifts, including public holidays.

• Familiarity with print production processes.

• Ability to handle multiple projects and prioritize tasks effectively.

Job Summary

• Responsible for planning, executing and optimizing the company’s digital marketing strategies to increase website traffic, online visibility, customer engagement and lead generation.

• Manage the company’s website, SEO performance, digital advertising, email marketing and social media platforms.

• Monitor digital marketing performance through analytics and continuously improve campaign effectiveness to achieve the mall’s marketing objectives.

• Support branding, events, promotions and customer acquisition through integrated digital marketing initiatives.

Duties and Responsibility

A. SEO & Website Management

• Develop and execute SEO strategies to improve organic search rankings and website visibility.

• Conduct keyword research, competitor analysis and SEO audits.

• Perform on-page SEO optimization including meta titles, meta descriptions, heading structure, internal linking and image optimization.

• Monitor website health and recommend technical SEO improvements.

• Work closely with website vendors to improve website performance, loading speed, mobile responsiveness and user experience.

• Publish and update website content according to SEO best practices.

• Track keyword rankings and prepare monthly SEO performance reports.

• Stay updated with Google algorithm changes and recommend improvement strategies.

B. Digital Marketing 

• Plan, execute and optimize digital marketing campaigns across Google Ads, Meta Ads and other relevant digital platforms.

• Manage campaign budgets and continuously optimize campaign performance.

• Create landing page strategies that improve traffic conversion.

• Monitor website traffic, user behaviour and campaign performance using Google Analytics and Google Search Console.

• Produce monthly digital marketing reports with actionable recommendations.

• Support lead generation campaigns and online customer acquisition.

C. Social Media & Content Marketing 

• Plan and manage content calendars for Facebook, Instagram, TikTok, Xiao Hong Shu and other social platforms.

• Work with the Creative team to develop engaging digital content.

• Monitor social media engagement and recommend improvement strategies.

• Coordinate influencer and KOL collaborations.

• Ensure brand consistency across all digital platforms.

D. Email Marketing & CRM 

• Plan and execute EDM campaigns.

• Manage customer database segmentation.

• Monitor open rate, click-through rate and conversion performance.

• Recommend improvements based on campaign analytics.

E. Marketing Support

• Support marketing campaigns, festive events, roadshows, CSR programmes and tenant promotions through digital channels.

• Coordinate digital promotional activities with tenants and business partners.

• Assist in photography, videography and livestream activities whenever required.

• Respond to customer enquiries received via digital platforms.

• Perform any other duties assigned by Management.

Position Requirements

• Qualifications: Bachelor’s Degree in Marketing, Digital Marketing, Business Administration, Mass Communication or related field.

• Experience: Minimum 2 years’ experience in Digital Marketing, preferably in retail, shopping mall, agency or e-commerce industry. Proven experience in managing SEO projects and digital advertising campaigns.

• Ability to lead the team to achieve the company’s goal.

• Skills / Competencies: Strong understanding of SEO. Experience with Google Search Console, Google Analytics and Meta Ads.

• Ability to analyse website traffic and campaign performance.

• Excellent written and verbal communication skills in English, Bahasa Melayu and Mandarin (added advantage).