Job Summary

• Responsible for thorough knowledge of the mall’s services, amenities/facilities, store locations, and promotional activities.

• Provide excellent customer service and support, including the administration of MBE Design Village’s courier and shipping services.

• Oversee daily mall operations, including conducting customer satisfaction surveys and gathering the mall’s Net Promoter Score (NPS).

• Maintain effective inter-departmental working relationships to handle operational issues.

Duties and Responsibility

1. Operation Duties

• • Attend to tenant and customer inquiries, complaints, and feedback with a positive attitude, resolving issues efficiently and professionally.
  • Assist customers by providing directions, answering questions, and delivering a personalized shopping experience.
  • Administer MBE Design Village’s courier services, including parcel pickup, drop-off, shipping, and return services, ensuring customer convenience.
  • Maintain rapport with tenants and educate them about mall promotional activities and services.
  • Ensure smooth handling of VIP and special guest arrivals, coordinating with Security, Building Services, Housekeeping, and Management to provide excellent service.
  • Ensure all PA system announcements are clear, accurate, and consistent.
  • Conduct daily mall surveys and gather Net Promoter Score (NPS) data to assess customer satisfaction and support continuous improvement initiatives.

2. Administrative Duties

• Oversee the services and administrative functions of the Customer Service Centre, ensuring all processes adhere to company policies and procedures.
• Manage inventory control of department equipment and supplies, ensuring accurate records and regular maintenance.
• Compile and evaluate mall survey results, including NPS data, and provide insights to the Marketing Team for ongoing improvement.
• Maintain accurate and timely daily reporting, including any emergencies, which should be promptly communicated to the superior.

3. Personal Shopper and MBE Courier Services

• Administer Personal Shopper services, ensuring all customer communications, purchases, and deliveries are managed with customer satisfaction as the top priority.

• Oversee MBE Design Village’s courier and shipping services, ensuring smooth operations and convenience for customers across all touchpoints.

• Promote and facilitate the use of MBE courier services to enhance the customer experience and support the mall’s business service offerings.

4. Other Duties

• Assist the others department in distributing memos and other related documents to tenants.

• Support the Marketing Team in conducting events and ensuring compliance with promotional guidelines.

• Perform any other tasks or duties as assigned by the superior.

Position Requirements

1. Qualifications: At least a Diploma or Degree in a related field.
2. Experience: At least one year of experience in customer service or a related field. Experience with courier services is a plus.

3. Skills / Competencies:
   1. Proficiency in Microsoft Office.
   2. Strong communication skills in Bahasa Malaysia, English, and other local dialects.
   3. Customer-focused with strong interpersonal skills.
   4. Physically fit to handle the physical demands of the job (parcels handling).
   5. Cheerful personality and willingness to work shifts, including public holidays.

Job Summary

• Deliver exceptional customer service while managing sales transactions and maintaining product displays in the non-halal section. Responsible for assisting customers, handling payments, and ensuring optimal stock levels of alcoholic beverages, pork, and other non-halal items.

Duties and Responsibility

A) Customer Service & Sales

• Greet customers warmly and assist with product selection.

• Provide product knowledge and suggest complementary items.

• Handle inquiries and resolve complaints professionally.

• Ensure a positive and respectful shopping experience.

B) Cashiering and Deli Counter Duties

• Operate POS system accurately and efficiently.

• Process payments via cash, card, and e-wallet.

• Handle returns and exchanges in line with store policy.

• Balance cash register and report discrepancies.

• Prepare food and beverages ordered by the customers at the deli counter.

c) Stock & Display Management

• Monitor inventory and replenish stock as needed.

• Maintain clean, attractive, and compliant product displays.

• Assist in receiving, labeling, and organizing new stock.

D) Store Maintenance & Compliance

• Keep workstations clean and organized.

• Perform light cleaning and equipment upkeep.

• Follow store procedures for coupons, gift cards, and restricted items.

• Support promotional activities and identify customer leads.

• Executive ad hoc tasks assigned by the line manager.

Position Requirements: 

1. SPM or equivalent qualification
2. 1–2 years of experience in retail, cashiering, or F&B preferred.
3. Proficient in basic math and POS systems.
4. Familiarity with Microsoft Office is an advantage.
5. Strong communication and interpersonal skills.
6. High energy, customer-focused, and detail-oriented.
7. Able to work independently and collaboratively.
8. Willing to work shifts, weekends, and public holidays.

Job Summary

• To regulate and manage the operation of alarm and surveillance system.

• To ensure daily efficiency of all alarm systems and that all equipment and cameras are functioning and records are updated in accordance to standard operating procedure and existing administrative instructions.

Duties and Responsibility

• To deter and prevent crime through CCTV surveillance and monitoring for all shopping blocks, open car parks and multi-storey car parks.

• To monitor all accessible gates and doors to make sure that they are secured and no unauthorized persons are trespassing after business hours.

• To be polite, courteous when answering calls and maintain a good liaison with shoppers and to be ready to provide the necessary assistance when required.

• To ensure daily efficiency of all alarm systems and that all equipment and cameras are functioning and recording properly.

• To ensure daily efficiency of all radio and line communication and that they are checked daily.

• All faults and breakdown are to be reported and monitored.

• All information, documents and recordings obtained are to be treated with confidentiality and that CCTV recordings are only allowed with approved of Security Manager.

• To be well versed with the building plan, and procedures on the execution of immediate action drill and evacuation.

• To be well versed with emergency response procedure during an emergency situation.

• To maintain close rapport with all emergency agencies.

• Maintenance of all records, documents and all information are updated.

• Ensure that access to the CCTV Control Room will be strictly limited to authorized staff only.

• To ensure strict compliance with existing standard Operating Procedure and administrative instructions.

• To perform any other duties as directed from time to time.

• To deter shoppers with non-compliance new normal SOP as wearing facemask and grouping or gathering through CCTV surveillance and monitoring for all shopping blocks, open car parks and multi-storey car parks.

Position Requirements

• Qualifications: Possess at least Secondary education level.

• Experience: Minimum with at least 2 years’ relevant experience in related field.

• Skills / Competencies:

a. Willing to work on shift, weekend and public holidays

b. Basic knowledge of Microsoft Office and computer skills

c. Exposure in CCTV and electronic security system are essential