IS THERE A LOST AND FOUND COUNTER IN DESIGN VILLAGE OUTLET MALL?
Yes, all lost and found items are handled by our Customer Service Lounge.
HOW DO I REPORT A LOST ITEM?
Proceed to Customer Service Lounge. Our Customer Care Personnel will need your full name and contact details for documentation purposes. Kindly provide a full and precise description of your lost item for easy verification by the personnel. If your item has been found, you may proceed with the claim process.
I FOUND AN ITEM SOMEWHERE INSIDE THE MALL. WHO SHOULD I HAND IT TO?
You may approach the Customer Service Lounge to hand in the item. Our Customer Care Personnel will take down your name and contact details for documentation purposes. Some owners may want to thank you for returning their item, however, your contact number will only be revealed with your consent. At the same time, if you wish to remain anonymous, we respect your decision.
WHAT IS THE PROCESS FOR CLAIMING A LOST AND FOUND ITEM?
You will need to verify that item belongs to you. For example; if it is a handphone with a security lock, you will be asked to unlock it. For other items, you will be asked to describe the contents of the item. After verification, you will need to write down your full name, identification, and contact number for documentation purposes.
CAN I CLAIM LOST AND FOUND ITEMS ON BEHALF OF MY FAMILY MEMBER OR FRIEND?
We advise the owner of the item to collect the item themselves personally, however if the person is unable to be present, do not hesitate to contact us beforehand to inform us that you will be collecting the item on his/her behalf. You will be required to provide related information upon claiming.