Job Summary

• To assist the department in achieving monthly KPI targets.
• To provide support in sourcing for suitable and relevant parties in relation to short-term rental events, roadshows, campaign, and engagement activities.
• To assist in the planning, coordination, and execution of events and promotions based on marketing campaigns, ensuring smooth operations and enhancing customer engagement.
• To work closely with internal departments, external vendors, tenants, and stakeholders to ensure successful event delivery that aligns with the mall’s image and company objectives.

Duties and Responsibility

1. A) Event Planning and Coordination:

• Assist in preparing event plans, including basic timelines, budgets, and resources under guidance from the senior executive.
• Coordinate logistical arrangements with internal teams and external vendors.
• Support in creating event marketing materials in collaboration with the marketing team.
• Conduct basic research to identify event opportunities and campaign trends
• Assist in preparing proposals and presentations for potential business partners.

1. B) Event Execution:

• Support event setup, operations, and breakdown to ensure smooth event execution.
• Assist in coordinating with vendors and suppliers to meet deadlines.
• Handle guest lists, RSVPs, invitations, and on-ground engagement during events.
• Monitor event activities and escalate issues or challenges to the Manager promptly.
• Support supervision of part-timers, volunteers, or external organizers as assigned.
• Help organize interactive activities, contests, and entertainment to enhance shopper engagement.
• Ensure compliance with health and safety regulations during events.
• Assist in coordinating with authorities to obtain necessary permits and licenses.

1. C) Post-Event

• Collect feedback and prepare basic reports on event outcomes.
• Help maintain good relationships with vendors, sponsors, communities, and local authorities.
• Provide administrative support in documenting agreements and partnership terms.

Position Requirements

1. Qualifications: Candidate must possess at least a Diploma in Business, Marketing, Mass Communication or relevant fields.
2. Experience: 1 – 2 years’ experience in event planning, mall marketing, or related industry.
3. Ability to work flexible hours, including evenings, weekends, and public holiday, as events may require.
4. Skills / Competencies:
   1. Team player, able to work under supervision and independently when required.
   2. Good communication and interpersonal skills.
   3. Attentive to details, organized and resourceful.

Job Summary

• Responsible for thorough knowledge of the mall’s services, amenities/facilities, store locations, and promotional activities.
• Provide excellent customer service and support, including the administration of MBE Design Village’s courier and shipping services.
• Oversee daily mall operations, including conducting customer satisfaction surveys and gathering the mall’s Net Promoter Score (NPS).
• Maintain effective inter-departmental working relationships to handle operational issues.

Duties and Responsibility

1. Operation Duties

• • Attend to tenant and customer inquiries, complaints, and feedback with a positive attitude, resolving issues efficiently and professionally.
  • Assist customers by providing directions, answering questions, and delivering a personalized shopping experience.
  • Administer MBE Design Village’s courier services, including parcel pickup, drop-off, shipping, and return services, ensuring customer convenience.
  • Maintain rapport with tenants and educate them about mall promotional activities and services.
  • Ensure smooth handling of VIP and special guest arrivals, coordinating with Security, Building Services, Housekeeping, and Management to provide excellent service.
  • Ensure all PA system announcements are clear, accurate, and consistent.
  • Conduct daily mall surveys and gather Net Promoter Score (NPS) data to assess customer satisfaction and support continuous improvement initiatives.

2. Administrative Duties

• Oversee the services and administrative functions of the Customer Service Centre, ensuring all processes adhere to company policies and procedures.
• Manage inventory control of department equipment and supplies, ensuring accurate records and regular maintenance.
• Compile and evaluate mall survey results, including NPS data, and provide insights to the Marketing Team for ongoing improvement.
• Maintain accurate and timely daily reporting, including any emergencies, which should be promptly communicated to the superior.

3. Personal Shopper and MBE Courier Services

• Administer Personal Shopper services, ensuring all customer communications, purchases, and deliveries are managed with customer satisfaction as the top priority.

• Oversee MBE Design Village’s courier and shipping services, ensuring smooth operations and convenience for customers across all touchpoints.

• Promote and facilitate the use of MBE courier services to enhance the customer experience and support the mall’s business service offerings.

1. Other Duties

• Assist the others department in distributing memos and other related documents to tenants.

• Support the Marketing Team in conducting events and ensuring compliance with promotional guidelines.

• Perform any other tasks or duties as assigned by the superior.

Position Requirements

1. Qualifications: At least a Diploma or Degree in a related field.
2. Experience: At least one year of experience in customer service or a related field. Experience with courier services is a plus.

3. Skills / Competencies:
   1. Proficiency in Microsoft Office.
   2. Strong communication skills in Bahasa Malaysia, English, and other local dialects.
   3. Customer-focused with strong interpersonal skills.
   4. Physically fit to handle the physical demands of the job (parcels handling).
   5. Cheerful personality and willingness to work shifts, including public holidays.

Job Summary

• To perform highly diversified duties which include installing, troubleshooting, repairing and maintaining facility equipment according to safety, predictive and productive maintenance systems and processes.

Duties and Responsibility

1. Safety and Health
   • Ensure observance of safety rules & regulations, personal safety and safety of others at workplace.
   • Ensure Personal Protective Equipment (PPE) issued are properly kept and maintained.
   • Ensure all area/work had proper management of hazard and that all work area carried out according to the safety measure.
   • Ensure cleanliness of appearance and uniform, particularly when working in customers areas.
   • Carried out patrolling as and when necessary, at the site and check for hazards, damages and building defects and intruders during opening and closing; take action and report immediately.

1. Operation
   • Perform daily maintenance duties as scheduled: M&E maintenance, building works, Air-conditioning servicing, pneumatic & hydraulic servicing, plumbing, civil, painting etc.
   • Carry out daily switching On/OFF of all the equipment and machineries according to the work shift; Chiller, AHU, FCU, Lift, Lighting, LPG gas etc.
   • Handle the issued tools, machineries and M&E equipment with care.
   • Attend to ad-hoc & sudden breakdown of any facilities/machineries, perform the repairs/rectification and made report to superior. Ensure the work are done within the time allocated.
   • Timely report of any difficulty or problem faced to the Superior for a clear direction.
   • Attend to and resolve tenants’ complaints pertaining to facilities issues with tact and promptness. Check with Superior for any clarification required.
   • Ensure all work undertaken to a high-quality standard and adheres to all quality standard regulation.
   • Monitor the work done by outsource contractor on any outsource repair and maintenance work. Ensure the work are done according to the Company’s safety and health rules & regulation.
   • Ensure all job done properly and the area are cleaned after work done.

1. Occasional Duties
   • Undertake any other duties as assigned by the superior.

Position Requirements

1. Qualifications: Possess at least SKM / Certificate in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
2. Experience: Minimum of 1 year of working experience in the related field
3. Skills / Competencies:
   1. Pro-active, independent and right attitude.
   2. Basic knowledge of M&E equipment operation.
   3. Willing to work on shift, weekend and public holidays.

Job Summary

• To regulate and manage the operation of alarm and surveillance system.
• To ensure daily efficiency of all alarm systems and that all equipment and cameras are functioning and records are updated in accordance to standard operating procedure and existing administrative instructions.

Duties and Responsibility

• To deter and prevent crime through CCTV surveillance and monitoring for all shopping blocks, open car parks and multi-storey car parks.
• To monitor all accessible gates and doors to make sure that they are secured and no unauthorized persons are trespassing after business hours.
• To be polite, courteous when answering calls and maintain a good liaison with shoppers and to be ready to provide the necessary assistance when required.
• To ensure daily efficiency of all alarm systems and that all equipment and cameras are functioning and recording properly.
• To ensure daily efficiency of all radio and line communication and that they are checked daily.
• All faults and breakdown are to be reported and monitored.
• All information, documents and recordings obtained are to be treated with confidentiality and that CCTV recordings are only allowed with approval of Security Manager.
• To be well versed with the building plan, and procedures on the execution of immediate action drill and evacuation.
• To be well versed with emergency response procedure during an emergency situation.
• To maintain close rapport with all emergency agencies.
• Maintenance of all records, document and all information are updated.
• Ensure that access to the CCTV Control Room will be strictly limited to authorized staff only.
• To ensure strict compliance with existing standard Operating Procedure and administrative instructions.
• To perform any other duties as directed from time to time.
• To deter shoppers with non-compliance new normal SOP as wearing facemask and grouping or gathered through CCTV surveillance and monitoring for all shopping blocks, open car parks and multi-storey car parks.

Position Requirements

1. Qualifications: Possess at least Secondary education level.
2. Experience: Minimum with at least 2 years’ relevant experience in related field.
3. Skills / Competencies:
   1. Willing to work on shift, weekend and public holidays
   2. Basic knowledge of Microsoft Office and computer skills
   3. Exposure in CCTV and electronic security system are essential