Job Summary

• Responsible for thorough knowledge of the mall’s services, amenities/facilities, store locations, and promotional activities.

• Provide excellent customer service and support, including the administration of MBE Design Village’s courier and shipping services.

• Oversee daily mall operations, including conducting customer satisfaction surveys and gathering the mall’s Net Promoter Score (NPS).

• Maintain effective inter-departmental working relationships to handle operational issues.

Duties and Responsibility

1. Operation Duties

• • Attend to tenant and customer inquiries, complaints, and feedback with a positive attitude, resolving issues efficiently and professionally.
  • Assist customers by providing directions, answering questions, and delivering a personalized shopping experience.
  • Administer MBE Design Village’s courier services, including parcel pickup, drop-off, shipping, and return services, ensuring customer convenience.
  • Maintain rapport with tenants and educate them about mall promotional activities and services.
  • Ensure smooth handling of VIP and special guest arrivals, coordinating with Security, Building Services, Housekeeping, and Management to provide excellent service.
  • Ensure all PA system announcements are clear, accurate, and consistent.
  • Conduct daily mall surveys and gather Net Promoter Score (NPS) data to assess customer satisfaction and support continuous improvement initiatives.

2. Administrative Duties

• Oversee the services and administrative functions of the Customer Service Centre, ensuring all processes adhere to company policies and procedures.
• Manage inventory control of department equipment and supplies, ensuring accurate records and regular maintenance.
• Compile and evaluate mall survey results, including NPS data, and provide insights to the Marketing Team for ongoing improvement.
• Maintain accurate and timely daily reporting, including any emergencies, which should be promptly communicated to the superior.

3. Personal Shopper and MBE Courier Services

• Administer Personal Shopper services, ensuring all customer communications, purchases, and deliveries are managed with customer satisfaction as the top priority.

• Oversee MBE Design Village’s courier and shipping services, ensuring smooth operations and convenience for customers across all touchpoints.

• Promote and facilitate the use of MBE courier services to enhance the customer experience and support the mall’s business service offerings.

4. Other Duties

• Assist the others department in distributing memos and other related documents to tenants.

• Support the Marketing Team in conducting events and ensuring compliance with promotional guidelines.

• Perform any other tasks or duties as assigned by the superior.

Position Requirements

1. Qualifications: At least a Diploma or Degree in a related field.
2. Experience: At least one year of experience in customer service or a related field. Experience with courier services is a plus.

3. Skills / Competencies:
   1. Proficiency in Microsoft Office.
   2. Strong communication skills in Bahasa Malaysia, English, and other local dialects.
   3. Customer-focused with strong interpersonal skills.
   4. Physically fit to handle the physical demands of the job (parcels handling).
   5. Cheerful personality and willingness to work shifts, including public holidays.

Job Summary

• Deliver exceptional customer service while managing sales transactions and maintaining product displays in the non-halal section. Responsible for assisting customers, handling payments, and ensuring optimal stock levels of alcoholic beverages, pork, and other non-halal items.

Duties and Responsibility

A) Customer Service & Sales

• Greet customers warmly and assist with product selection.

• Provide product knowledge and suggest complementary items.

• Handle inquiries and resolve complaints professionally.

• Ensure a positive and respectful shopping experience.

B) Cashiering and Deli Counter Duties

• Operate POS system accurately and efficiently.

• Process payments via cash, card, and e-wallet.

• Handle returns and exchanges in line with store policy.

• Balance cash register and report discrepancies.

• Prepare food and beverages ordered by the customers at the deli counter.

c) Stock & Display Management

• Monitor inventory and replenish stock as needed.

• Maintain clean, attractive, and compliant product displays.

• Assist in receiving, labeling, and organizing new stock.

D) Store Maintenance & Compliance

• Keep workstations clean and organized.

• Perform light cleaning and equipment upkeep.

• Follow store procedures for coupons, gift cards, and restricted items.

• Support promotional activities and identify customer leads.

• Executive ad hoc tasks assigned by the line manager.

Position Requirements: 

1. SPM or equivalent qualification
2. 1–2 years of experience in retail, cashiering, or F&B preferred.
3. Proficient in basic math and POS systems.
4. Familiarity with Microsoft Office is an advantage.
5. Strong communication and interpersonal skills.
6. High energy, customer-focused, and detail-oriented.
7. Able to work independently and collaboratively.
8. Willing to work shifts, weekends, and public holidays.

Job Summary

• Provide strategic leadership to the finance team, overseeing all financial operations and activities.

• Ensure the company’s financial affairs are managed prudently, in full compliance with established policies, procedures, and regulatory requirements.

• Drive the formulation, development, and implementation of robust financial policies and procedures to support organizational goals and sustainable growth.

Roles & Responsibilities

• Lead and oversee the operations of the Accounting & Finance Department, ensuring an organizational structure that supports departmental goals and objectives.

• Maintain a full set of accounts and deliver timely, accurate financial reporting in compliance with Approved Accounting Standards.

• Administer the Company’s financial and accounting systems, ensuring all methods and procedures align with Group policies.

• Prepare and compile budgets, forecasts, and cost monitoring reports to support effective financial planning.

• Develop annual budgets and provide recommendations for strengthening internal controls and improving processes.

• Manage key management accounting functions, including budgetary control, investment evaluation, and project appraisal in collaboration with the Group Corporate Finance team.

• Direct, control, and coordinate the development of effective management information systems to support decision-making.

• Oversee tax management and financial planning activities of the Company.

• Monitor the Company’s risk profile continuously and ensure adequate insurance coverage is maintained.

• Standardize financial reporting schedules to improve efficiency in month-end analysis and responses to management queries.

• Ensure timely submission of financial, statutory, and ad-hoc reports to management and external stakeholders.

• Manage and monitor cash inflows and outflows, ensuring proper control of all cash-related functions.

• Liaise with auditors and tax agents to ensure compliance with audit and statutory requirements.

• Identify and resolve operational issues related to accounting and finance.

• Drive departmental performance to achieve targeted KPIs.

• Undertake any other duties and responsibilities as assigned by senior management.

Requirements

Qualifications

• Professional qualification in Accounting or a Degree in Accounting, Finance, or a relevant discipline.

• Membership in professional bodies such as ACCA, CIMA, CPA, or MIA will be an added advantage.

Experience

• Minimum of 5 years’ working experience in the accounting/finance field, preferably within the property, mall management or real estate industry.

• Proven track record in managing financial operations and compliance with industry standards.

Skills & Competencies

• Strong knowledge of Malaysian Accounting Standards and other relevant regulatory requirements.

• Excellent oral and written communication skills, with the ability to present complex information clearly.

• Highly self-motivated, analytical, and proficient in financial systems and computer applications.

• Solid understanding of internal control principles and risk management practices.

• Demonstrated reliability and integrity, with the ability to handle confidential and sensitive information responsibly.

• Strong leadership and team management skills, results-driven, and capable of anticipating challenges while providing effective solutions.