• MALL OPERATION HOURS:
  11.00 am to 10.00 pm daily.
• CUSTOMER SERVICE LOUNGE is located next to 7-eleven (G.11 & 12) in front of Baskin Robbin (G.106a). You may enter with East Entrance.
• SURAU is located at G.91.
• BABY ROOM & NURSING ROOM
  • Restroom next to Lot G.111,112
  • Restroom next to Lot G.91 (Nursing room not available)
  • Restroom next to Lot G.120b
  • Restroom next to Lot G.133 (Nursing room not available)
  • Restroom next to Lot G.61 (Nursing room not available)
  • Premium Restroom next to Customer Service Lounge
• MALL BROCHURE OR DIRECTORY
  You may locate our standee directories around the mall. Alternatively, you may browse our website that features the mall directory as well as information about current events and promotions in the mall. For further assistance, our Customer Service Lounge next to the 7-eleven.
  *Opening hours for Customer Service Lounge: 11am – 10pm.
• HOTLINE CONTACT FOR ASSISTANCE
  For general inquiries or emergencies during mall operation hours, you may contact our team
  General Inquiries (Customer Service): 04-589 9777
  Emergency (Mall Security hotline): 04-589 9158

• From 2nd Penang bridge / Jambatan Abdul Halim Muadzam Shah
  • Exit 2801 toward Bandar Cassia/ Batu Kawan/ Simpang Ampat
  • Design Village Outlet Mall located on your left
• From North South Expressway / Lebuhraya Utara Selatan
  • Exit 157 towards Jambatan Abdul Halim Muadzam Shah
  • Keep left and exit 2801 toward Bandar Cassia/ Batu Kawan/ Simpang Ampat
  • Design Village Outlet Mall located on your left

ARE BABY STROLLERS / WHEELCHAIRS / OTHER AMENITIES AVAILABLE FOR RENT?
Yes. These amenities are open for rent in the Customer Service Lounge (next to 7-eleven)

ARE THERE ANY FEES INCURRED TO HIRE A BABY STROLLER/WHEELCHAIR/OTHER AMENITIES?
Usage is charged accordingly. A refundable deposit and charges are required for the amenities as stated below:
LEFT IC
a) Baby Stroller

• Deposit: RM 50
• Fee charged: first 2 hours RM 5, each subsequent hour additional RM 5.

b) Kiddy Car

• Deposit: RM 100
• Fee charged: RM 10 per hour

c) Wheelchair

• Deposit: RM 50

d) Toddler Cart

• Deposit: RM50
• Fee charged: RM 5 per hour

e) Power Rider

• Deposit: RM 100
• Fee charged: RM 10 per hour

MAY I USE THE AMENITIES FOR THE ENTIRE DAY?
All the amenities shall return on the same day.

WILL I GET BACK MY DEPOSIT AFTER RETURNING THE AMENITIES?
Upon returning it in the same condition as we loan it to you, your deposit will be returned. Strictly no food crumbs and not wet.

WHAT ARE THE PARKING RATES?
Design Village Outlet Mall
Monday to Friday
1st 3 Hours = RM1.00
A subsequent hour or part thereof = RM1.00

Weekends, Public Holiday
1st 3 Hours = RM2.00
A subsequent hour or part thereof = RM1.00

Lost Ticket Penalty: RM 30.00
Release Clamping: RM 100.00

SECURE PARK OFFICE OPERATION HOURS & LOCATION.
Our carpark helpdesks are located at Multi-storey car park ground floor (Next to the entrance of Multi-storey car park). If you have difficulties in locating them, kindly contact them at 04-589 9158
The Carpark helpdesk operation hours are from 10.00 am – 11.00 pm daily.

HOW DO I PAY FOR MY PARKING?
Payment can be done as follows:
1. Pay at the Auto Pay Stations in the integrated carpark via cash. The Auto Pay Stations are located at:
a) Multi-storey Car Park – GF lift lobby
b) East Entrance
c) South Entrance
d) West Entrance
2. Touch ‘n Go Card readers at the exits.
3. Debit/Credit card payment – PayWave method

IS THERE A LOST AND FOUND COUNTER IN DESIGN VILLAGE OUTLET MALL?
Yes, all lost and found items are handled by our Customer Service Lounge.

HOW DO I REPORT A LOST ITEM?
Proceed to Customer Service Lounge. Our Customer Care Personnel will need your full name and contact details for documentation purposes. Kindly provide a full and precise description of your lost item for easy verification by the personnel. If your item has been found, you may proceed with the claim process.

I FOUND AN ITEM SOMEWHERE INSIDE THE MALL. WHO SHOULD I HAND IT TO?
You may approach the Customer Service Lounge to hand in the item. Our Customer Care Personnel will take down your name and contact details for documentation purposes. Some owners may want to thank you for returning their item, however, your contact number will only be revealed with your consent. At the same time, if you wish to remain anonymous, we respect your decision.

WHAT IS THE PROCESS FOR CLAIMING A LOST AND FOUND ITEM?
You will need to verify that item belongs to you. For example; if it is a handphone with a security lock, you will be asked to unlock it. For other items, you will be asked to describe the contents of the item. After verification, you will need to write down your full name, identification, and contact number for documentation purposes.

CAN I CLAIM LOST AND FOUND ITEMS ON BEHALF OF MY FAMILY MEMBER OR FRIEND?
We advise the owner of the item to collect the item themselves personally, however if the person is unable to be present, do not hesitate to contact us beforehand to inform us that you will be collecting the item on his/her behalf. You will be required to provide related information upon claiming.